Our goal is simple: we want every customer to get the most out of their beloved Barwa chair. We work hard to make that happen — from the materials we choose to the care that goes into building each piece. This policy exists to protect that process, not to make things difficult for you.
All sales are final
Every cover and frame is made to order, built specifically for you after your purchase. Because production begins shortly after your order is placed, we’re unable to accept cancellations, returns, or exchanges, and we do not offer refunds.
Damaged or defective items
If your item arrives damaged in transit or has a manufacturing defect, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll work with you to make it right — options may include a repair, replacement, or partial refund, depending on the situation.
Order errors
Notice something off with your order — wrong item, wrong shipping address, etc.? Reach out to us as soon as possible. If production hasn’t started yet, we may be able to fix it. Once production is underway, we’re no longer able to make changes.
Questions before you buy
Since all sales are final, we want you to feel confident before you order. Check out our FAQ and please contact us with any questions about sizing, materials, or lead time — we’re glad to help. We also offer fabric swatches upon request, so you can match colors and get a feel for the material firsthand before committing to your Barwa.